Responsible Gaming

Gaming Should Be Entertainment

Online pokies should be enjoyed as a form of entertainment only, not as a way to make money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble responsibly and within your means.

Age Verification

You must be 18 years of age or older to access and use any online gambling services on harcourtshobsonpartners.co.nz. This is a legal requirement in New Zealand. We take age verification seriously and reserve the right to verify your identity at any time.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Gambling more often or with larger amounts than intended
• Chasing losses by gambling more to recover money lost
• Hiding or lying about gambling activities to family or friends
• Neglecting work, school, or family responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Using gambling as an escape from stress, depression, or anxiety
• Borrowing money or using credit to gamble
• Experiencing relationship conflicts due to gambling
• Failed attempts to reduce or control gambling
• Financial difficulties or debt related to gambling

Self-Help Tools & Controls

We provide responsible gaming tools to help you maintain control:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
• Loss Limits: Set a maximum amount you are willing to lose in a given period
• Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
• Session Limits: Automatically log out after a set period of time
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and all gambling services

Contact our customer support team to activate any of these tools.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available:

New Zealand

• Problem Gambling Foundation (PGF) — 0800 664 262 (free call) or visit www.pgf.nz
• Gambling Helpline (Saatā) — 0800 654 655 (24/7 free call) or text 8393

International Resources

• GamCare (UK) — www.gamcare.org.uk
• GamStop (UK Self-Exclusion) — www.gamstop.co.uk
• Gambling Help Online (Australia) — www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) — www.responsiblegambling.org
• National Council on Problem Gambling (USA) — www.ncpgambling.org

If You Need Help

Don't hesitate to reach out. Problem gambling is a treatable condition, and professional support is available 24/7 at no cost. Contact the Problem Gambling Foundation on 0800 664 262 or the Gambling Helpline (Saatā) on 0800 654 655 anytime, day or night.

Your wellbeing is important to us. Gambling should always remain fun and within your control.